Customers are responsible for providing us with a good mold impression. Our grillz are custom made to exactly fit the impressions we receive. Before we make your grillz, you can request a refund within 60 days of your purchase. Refunds will only be processed back to your original payment method. If you chose to cancel your order before sending back your molds, you will be refunded minus the shipping cost and $25 per mold kit set. If you chose to cancel your order after sending back your mold impressions, there is a 25% cancellation fee deducted from your refund. Shipping fees are non-refundable. If we have not received good mold impressions within 60 days of your order, there may be additional charges due to any pricing changes that may have occurred since the time of your purchase. All sales on custom-fitted grillz are final once we begin production. Upon receiving the completed custom grill, you have seven days to notify us of any fitting issues or defects. We provide one free adjustment within this period (excluding single and double caps). Additional adjustments will incur a $80 fee, which includes another mold kit sent to you with shipping and insurance. Free adjustments are not available for any handset iced out grillz. Each piece is custom made to order based on the impressions.